Effective Date: May 24, 2025

Real Pro Movers Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers in accordance with British Columbia’s Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services or visit our website, Getrealpromovers.com. By providing us with your personal information, you consent to the practices described in this policy.

1. What Personal Information We Collect

We collect personal information that you voluntarily provide to us when you request our moving services, contact us, or interact with our website. This may include:

• Contact Information: Name, phone number, email address, and mailing address.

• Service-Related Information: Details about your moving needs, such as addresses, inventory lists, and preferred dates.

• Payment Information: Credit card details or other payment information required to process transactions.

• Website Usage Information: Information collected through cookies or similar technologies, such as IP addresses, browser type, and pages visited (see Section 7 for details).

We only collect personal information that is necessary for providing our services, responding to inquiries, or complying with legal requirements.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Request a quote or book a service through our website, phone, or email.

• Communicate with us via phone at (778)-655-7726 or email.

• Visit our website, Getrealpromovers.com, and interact with forms or features.

• Provide feedback or submit inquiries.

We may also collect information indirectly through cookies or analytics tools, as outlined in Section 7.

3. How We Use Your Personal Information

We use your personal information to:

• Provide and manage our moving services, including scheduling, coordination, and billing.

• Respond to your inquiries or customer service requests.

• Process payments and maintain transaction records.

• Improve our services and website functionality.

• Comply with legal obligations under British Columbia law.

4. Commitment Not to Sell Your Information

We do not sell, trade, or transfer your personal information to third parties for marketing or any other purposes. Your personal information is used solely for the purposes outlined in this policy and is only shared as described in Section 5.

5. When We Disclose Your Personal Information

We may disclose your personal information in the following limited circumstances:

• Service Providers: We may share your information with trusted service providers (e.g., payment processors or logistics partners) who assist us in delivering our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request, or to comply with our legal obligations under PIPA.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, but we will ensure it remains protected under PIPA.

Any disclosure will be limited to what is necessary and will comply with PIPA requirements.

6. How We Protect Your Personal Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure storage of physical and digital records.

• Use of encryption for sensitive data, such as payment information.

• Access controls to limit who can view your information within our organization.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your information.

7. Cookies and Website Tracking

Our website, Getrealpromovers.com, may use cookies and similar technologies to enhance your experience and analyze usage. Cookies may collect information such as your IP address, browser type, and pages visited. You can manage cookie preferences through your browser settings. We do not use cookies to collect personal information for sale or marketing purposes.

8. Your Rights Under PIPA

Under British Columbia’s PIPA, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete personal information.

• Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

To exercise these rights, please contact us using the information in Section 11. We will respond to your request within 30 days, as required by PIPA.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. For example:

• Service-related information is retained for the duration of our business relationship and as required for tax or legal purposes (typically 7 years).

• Website usage data is retained for a limited period to improve our services.

Once no longer needed, your information is securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, Getrealpromovers.com, with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about your personal information, please contact us:

Real Pro Movers Inc.
PH21-2150 E. Hastings St, Vancouver, B.C. V5L 0A5
Phone: (778)-655-7726
Email: info@getrealpromovers.com

We are committed to addressing your concerns promptly and in accordance with PIPA. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

By engaging with our services or website, you acknowledge that you have read and understood this Privacy Policy.